Customer information

Returns & Refund Policy

Returns, replacement or refund requests are reviewed for eligible orders where the seed pack is damaged, incorrect, missing or not delivered as committed. Customers should raise a support query with order number, verified email and supporting details within the applicable review window.

Legal entity: CARTIVA PRIVATE LIMITED • Support: accounts@cartivastore.shop • Address: Unit No. A-203,204, Kotia Nirman Commercial, Andheri, Mumbai, Maharashtra 400053, India